SHIPPING & RETURNS
We offer worldwide shipping and all international orders are shipped via Cyprus Postal Service for the amount of €15 per order which is automatically charged upon checkout. All orders shipped are fully insured against theft and/or accidental damage. Cyprus orders are delivered for free via ACS courier.
We process and dispatch orders during our main working hours (excluding weekends and public holidays). Our working hours are Monday to Friday, from 9:00 am till 18:00 pm EET.
Cyprus orders are delivered via ACS courier. All orders within Cyprus are delivered free of charge in approximately 2 business days.
Please note we do not ship to post office boxes.
We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the goods within 4 days (Cyprus local deliveries) or 10 days (deliveries outside Cyprus), please contact us.
Should for any reason the effective cost of dispatching your order exceeds significantly the delivery fees charged to you, we reserve the right to contact you to discuss the matter and on some very rare cases cancel your order.
We normally dispatch your order within 2 working days after the receipt of payment. It might take longer during exceptionally busy periods such as seasonal sale and holidays.
TRACK YOUR ORDER STATUS
As soon as we have shipped your order you will receive a confirmation e-mail with the ACS / Postal Service tracking number.
IMPORT DUTIES AND TAXES
It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the Angelo Kallini Men’s Wear invoice.
No additional taxes or customs duties are charged for articles that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gross prices.
We are happy to refund or exchange any item purchased on the website (excluding SALE items).
Unwanted goods may be returned for a refund or exchange (shipping costs excluded) provided that they have not been worn, washed, altered and all original tags are attached. Shoes must be returned in their original packaging. Products marked as SALE cannot be returned or exchanged.
If you want to return your items, please send us an email at firstname.lastname@example.org within 7 days of receiving them, stating the receipt number, whether you request a refund or an exchange and the reason(s) for returning the items (e.g. faulty item, not the right size, not as expected etc).
To return your purchased items, please mail them to the following address within 15 days of receiving your products:
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notifying you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within two weeks.
We could exchange an item if it is proven to be faulty. Also, we could exchange an item for a different size and/or colour, subject to availability. Please note that exchanges of non-faulty items bear a delivery cost of €5 in Cyprus and €15 internationally.
We have the right to deny the refund or exchange request if the items returned do not meet our return policy standards.